this is horrible. and it was very difficult to watch. i dont understand really why petsmart dont just stop selling live animals. i would think they make most of their money off of supplies and food. i am glad i seen this. i was going to petsmart this weekend for simon's pellets. not now. i will go to the little old lady with all her pet birds that sells bird supplies and buy. i was thinking of that anyway. i have to find a different pellet anyway. i didnt know about the whole thing with kaytee until recently and the pellet simon was eating was from kaytee (exact) so now that it's time to buy more i need something different.