The segment shown on The Today Show was edited from a longer video, part of which shows a cockatoo chick dying without medical care over the course of 45 days. The investigator kept asking if he could adopt her, but he was refused.
Click the link below to see the entire video and read the undercover investigator's account of conditions at Rainbow Exotics in Houston, a breeder/supplier which PetSmart buys birds and small animals from. The Video is disturbing. If you don't want to view it you can still read part of the investigators notes, and get involved in a letter writing campaign if you desire. http://getactive.peta.org/campaign/petsmart_investigation